How do I check for game updates?

When there is a new version released, there will be a pop-up on your game client when you start the game.  Click the button 'Visit...

How to run the game on my desktop/laptop?

Players can simply download the Windows or MacOs version of the game from the website and run it on their system. For Mac users, instal...

How to find my account info in the game?

You can find your account information such as PlayerID, wallet address, etc in the User Setting panel. It is located on the top left corner ...

How to delete the cached player data on your computer?

To avoid requesting players to log in every time when they play the game, their account data is typically stored in the game client after th...

How to share my issue report with the Medieval Empires team?

To share your issue report with the Medieval Empires team, please locate the player log file on your device:For Mac users: Navigate to~/Libr...

How to Uninstall Applications on Windows?

1. How do I uninstall an application using the Start menu?  •  Windows 10:  1.  Click the Start button.  2.  Locate the application you wish...

I can't log in to Medieval Empires, what should I do?

If you’re having trouble logging into Medieval Empires, please try the following steps to resolve the issue:Restart the GameSometimes, a sim...